FAQs
We’ve put together answers to the most common questions about PureSole™ so you can shop with confidence.
Orders & Shipping
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Delivery times vary by region:
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USA: 7–12 business days
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Canada & Europe: 8–15 business days
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Australia & New Zealand: 8–15 business days
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International: 10–20 business days
Q: Do you offer free shipping?
A: Yes! We currently offer Free Standard Shipping on all orders during the holiday season.
Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking number via email. Simply click the link to monitor your package.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return guarantee. Items must be unused, in their original condition, and in the original packaging.
Q: How do I request a return?
A: Email us at support@puresoles.store with your order number and reason for return. We’ll provide step-by-step instructions.
Q: How long does it take to get my refund?
A: Once approved, refunds are processed back to your original payment method within 5–10 business days.
Product Information
Q: What can I use the PureSole™ Dryer for?
A: It’s perfect for shoes, boots, sneakers, socks, and gloves. It gently removes moisture and uses UV technology to eliminate odors.
Q: Is it safe to use daily?
A: Yes! The PureSole™ Dryer is designed for regular, safe use and won’t damage your footwear when used as directed.
Q: How long does it take to dry shoes?
A: Drying time depends on material and dampness, but most shoes are fresh and dry within a few hours.
Warranty & Support
Q: Do you offer a warranty?
A: Yes — every PureSole™ product comes with a 1-year limited warranty against manufacturing defects.
Q: How do I contact support?
A: You can reach us anytime at support@puresoles.store. Our team typically replies within 24–48 hours.
Holiday Season
Q: Will my order arrive in time for the holidays?
A: We recommend placing orders early in Q4 to ensure on-time delivery, as shipping carriers may experience seasonal delays.
✨ Still have a question? Contact us anytime at support@puresoles.store — we’re always happy to help.